Questions, answered
The things people ask Sam most. If it's not here, ask Sam.
How much is shipping?
Flat $5.95 US. Free over $45.
When do you ship?
We ship Mon and Thu.
Can I return something?
Any unopened bottle, 30 days.
What do the heat numbers mean?
Every hot sauce and spice rub has a heat number from 1 (mild) to 5 (ouch). We tell you straight.
What sizes do the sauces come in?
Hot sauces come in 5oz and 12oz. Prices run from $9.75 to $16.25. Each size shows its own price in the shop.
Do you sell gift boxes?
Yes: Starter Trio Box ($29.00), Heat Ladder Box (5 bottles) ($44.00), Grill Master Box ($38.00), Taco Night Box ($32.00). There is also a Gift Card $25 and a Holiday Gift Wrap Add-on ($4.00).
Do you sell to cafes?
The shop has a Cafe Pack (12 bottles) for $96.00. For bigger or repeat orders, special prices or invoices, contact Sam: hello@sams-shop.example.com.
Do you ship outside the US?
That's Sam's call. Contact Sam before you order: hello@sams-shop.example.com.
Does anything contain allergens like nuts?
We don't list ingredients here, so we won't guess. Please contact Sam before you order: hello@sams-shop.example.com.
Can I return an opened bottle? When will a refund arrive?
Those are Sam's call. Contact Sam: hello@sams-shop.example.com.
Where is my order? Can it arrive by a certain date?
We ship Mon and Thu. For tracking or delivery dates, contact Sam: hello@sams-shop.example.com.
Something arrived damaged or wrong?
Contact Sam with your order number and what happened: hello@sams-shop.example.com.
Can I pick up my order?
Contact Sam to ask: hello@sams-shop.example.com.
Sam's Shop is a test business. Sam, the town and every order are made up.